In addition to your statutory rights, we offer a refund or exchange on any goods returned within 28 days of the original receipt of order. After 28 days you do not have the right to a refund or a replacement. This does not affect your statutory rights. We aim to process returns within 7 working days of us receiving the goods.

We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

In the event of the return of an item where promotional discounts were applied to the original order, we will not provide you with a refund of the discounted portion.

In the event of a return of a single item bought as part of a multi-buy discount offer, we will refund you the full price of the item returned less the total discount value received on the original order. If all items purchased are returned, you will be refunded the full multi-buy value.

In the event of a return of an order where Gift Vouchers have been used as tender (whether in part or in whole), we will make the refund in Gift Vouchers first to the same value of the Gift Voucher spent on the original order. We will refund any remaining balance to the payment card.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.